Calculating a Risk or Taking a Gamble - Should you attend the next Restraint & Breakaway Instructors Qualifying Course in September? -

NFPS Restraint & Breakaway Instructor Course Feedback 2004 - 2008

What is the difference between a 'risk' and a 'gamble'? Well, gambling is when you at the mercy of the odds and where you have no control in the final outcome. In short you depend a lot on luck.

A 'risk' however, is different. When taking a risk a successful person weighs up the benefits and drawbacks, considers the costs involved, and then makes a final decision based on maximising gain and minimising loss.

The main difference between a risk and a gamble is that successful people take calculated risks whereas other less-successful people gamble their luck.

As professional consultants in our chosen field we understand this absolutely. In doing so we are consistently monitoring and amending what we do to minimise the risk to you if you are thinking of attending our courses. In short, we want you to maximise your investment in you, thus gaining much, much more than you could ever possibly lose. To do this we actively monitor our performance based on active feedback (feedback during a course) and reactive feedback (feedback post course). This is just part of what we refer to (and teach) as 'Reflective Coaching Practice' a founding stone for all personal and professional improvement.

If you are thinking about attending our Restraint & Breakaway Instructor Qualifying Course the following feedback should be of benefit to you and help you decide why training with us cold possibly be the best choice you could make.

Why attend our Restraint & Breakaway Instructors Qualifying Course? - What are the benefits?

In the last 4 years to date over 254 people have attended our Restraint & Breakaway Instructor's Qualifying Course and the following is an extract of our findings from or quality assurance and internal audit system.

All of the 254 delegates who attended were asked the following questions and asked to rate their response on a scale of 1 - 10 (1 being low and 10 being high). All of the scores were then added and a percentage reached against the highest possible score for each answer which would be 100%

The following percentages indicate the high level of satisfaction from 254 individuals who have themselves assessed us on our training delivery and suitability.

1.             What is interesting to note is that in over four-years no-one has ever received an injury in training. In short, we have a 100% record in training in a safe way and in developing safe systems of work in line with health and safety legislation - an important aspect if you are thinking of attending or running a course in house.

2.             We have scored a 99.6% satisfaction rate in how those who attended rated our instructional knowledge and competency.

3.             We have scored a 99.5% satisfaction rate in terms of how you found us observing good health and safety practices.

4.             We have scored a 98.2% satisfaction rate in improving the professional knowledge and competence of those who have attended, and a 97.1% satisfaction rating in answering all questions to our delegates satisfaction.

5.             We have scored a 98.7% rating in delivering the training in a way that enables those attending to learn successfully.

6.             We have scored a 98.3% rating on the basis that the techniques learned will be useful in the workplace.

7.             We have scored a 98.3% satisfaction rating on how appropriate and effective the physical skills are that we teach.

8.             We have scored a 98.8% rating on our course handout.

9.             We have scored a 99.1% rating on how well structured the course was.

10.         90% of those who attended had their expectations exceeded, 10% had their expectations fulfilled, no-one has ever been disappointed.

11.         91% of those who have attended rated the course as 'Far superior' and 7% rated our course as being 'Much Better' to other similar courses that they had previously attended.

12.         99% of delegates stated that they would 'Definitely' recommend this course to other people and organisations.

 
The above statistics come from our own ISO9001: 2000 Quality Management and Audit processes which enable us to actively monitor what we are doing and make amendments and changes where necessary to continually move us towards our primary aim - delivering training that not only provides best value in terms of quality, but also in terms of best value for money.

In short, if you are going to invest your money in you by training with us, would you want to ensure that you were investing wisely?

Well, based on our current evaluations we can offer you a course that will not only improve your professional ability and competence, but also a course that you can attend where you are virtually guaranteed that you won't be injured.

Some of the comments from those who attended the recent March 2008 course.

"I have been on over 30 residential courses over 22 years and this one will always stand out as the finest!"

"Whenever I take a course like this I really feel inspired to become a better trainer. This course has done far more than that and it is an experience I hope to always carry with me. Thank you."

"This course has been a great experience and I've learned a great deal. After the initial worry, due to me finding the course daunting, the tutors did make me feel at ease and were very supportive, improving my confidence and my ability."

"The course was structured to reinforce learning and both the instructors managed to create an atmosphere that encouraged and empowered the students."

"You have turned what I have been doing for 15 years on it' head. All instructors who think they know about this stuff should be made to attend this course.

"The course achieved all it's objectives that I expected it to, including advantages in my private life. I also feel that the NLP stuff has also been very valuable."

"Really good. Learned more than I thought. Tutors were great. Excellent."

"Very good course. Experienced Instructors. Great Knowledge. Excellent result."

"I would recommend this course in the future to colleagues. It gave a wide and broad range as there were people from different work backgrounds."

"Thoroughly enjoyed the course and I feel that I have learned a lot."

Brilliant course, very knowledgeable."

"An excellent course, thank you both."

"I thoroughly enjoyed the course, the week has flown by. Very empowering!"

"I feel better equipped to support staff, having felt severely uncertain about these issues since I started my job in 2005. Thank you."

"Brilliant, really enjoyed the course."

"I have had a great time, thank you."

"Many thanks for opening my eyes."

External Evaluations

In addition to our own assessment of our training we have also had our training operationally audited in line with health and safety legislation, by a qualified and health and safety professional, in-line with relevant health and safety legislation and including the consultation regulations. The following therefore, is an independent assessment of our training by an in-house health and safety professional for training delivered to NHS Security Staff. The following is a breakdown of the findings of his own independent evaluation.

Control and restraint (C&R) training evaluation - Security Officer Survey

As part of the Security Officer C&R training evaluation the opinions of the participants themselves was canvassed. This was by way of a questionnaire sent to all the officers. The questionnaires were in two parts, the first related to the current C&R training course and training providers, whilst the second part related to any previous C&R training courses and training providers that the Security Officers had undertaken. On both parts the same twelve questions and response options were asked (as below).

The questionnaires could be completed anonymously to enable Security Officer's to freely express their own personal opinions.

Question 1: Were the techniques taught relevant to your work circumstances (e.g. environments you work in, persons you have to deal with, staffing levels etc)?

Question 2: Were the techniques flexible to accommodate situations you brought up?

Question 3: Were all questions answered to your satisfaction?

Question 4: Was the training delivered effectively and in a way to enable you to learn successfully?

Question 5: How would you rate the trainers' knowledge & competence?

Question 6: How confident were you that the techniques & knowledge you were learning would be useful in the workplace?

Question 7: During the course did the trainer(s) observe good health and safety practices (e.g. offer cautionary warnings, check about injuries etc.)

Question 8: Did the training make you feel safer when dealing with aggressive people at work?