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NFPS Ltd has ISOQAR 9001:2000 accreditation - an international quality management standard...
NFPS Ltd is an approved Edexcel Centre authorised to offer BTEC qualifications...
   
NFPS supports Combat Stress - more info
 
 
 
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  Training Needs Analysis (TNA)  
     
  When constructing training needs analysis' we take into consideration the principle that the people we train will already have varying degrees of skill and knowledge, which will vary from person to person. Therefore, we look at what they are required to do, what they can already do and finally the need for training to put into place the skills that are missing.

This is an important factor to consider when developing physical skills training programmes. Coaching research illustrates a number of issues that should be taken into consideration when designing and developing physical skills programmes. One human factor that must be taken into consideration is the natural ability of staff and the other is the natural ability of those persons who may attack staff or who staff will be expected to restrain. For example, social care staff, who may have joined the organisation from a caring perspective, may not have the physical ability (or indeed the personal motivation) to undertake complex physical skills training, or indeed apply what they have learnt in situations of heightened pressure and distress. Therefore, the training needs analysis needs to reflect that in the type of skills that staff can achieve and which should be taught to achieve the desired outcome.

The training needs analysis however, is not done in isolation but in line with a risk assessment as training may not in itself be the best practical way of achieving the same control factor with less risk.

 
     
  Documentation  
     
  We also provide specific policies in relation to violence at work and various specific supplementary policies and guidance documentation to support and underpin any training provided which can be implemented in specific and / or specialised areas by the commissioning organisation. Examples are policies on physical restraint, containment, intervention involving use of force with children and young people and lone working. In addition we can provide violence at work risk assessment documentation specifically designed for management to proactively and systematically identify staff who are at risk from violence in their respective departments, assess the risk of violence to them and decide what control measures are required.  
     
  Audit  
     
  We use audits as a structured process of gathering information on the effectiveness and efficiency of the risk management system. The audit helps us review and modify the risk management process making corrective actions where necessary to improve safety by reducing risk.

Our special competency is in physical skill training for which we (Mark and John Steadman) hold the award of Diploma of Senior Tutor Trainer confirming their status as National Coach Tutors, including the Diploma of Senior Tutor Trainer, for the delivery of all Occupational Intervention and Disengagement Skills Training and Train the Trainer Development Programmes.

This provides us with the specific skills and competency to develop, review, monitor, audit and correct and change physical skill techniques as part of a structured risk assessment process and provide documentation to support our findings.

The benefits to clients is that we can devise and modify physical skills to best suit the individual whilst taking into consideration all of the local compound factors such as environment, natural ability (or lack of), and third parties.

 
     
  Active Feedback  
     
  By using structured course documentation we can provide active feedback into the organisation about possible incident / accident trends. One key area is in under-reporting and the feedback from the training can be used to highlight these areas, and, possibly more importantly, the underpinning reasons why under-reporting is occurring. Another key area that is identifiable by the process is where mistakes are being made or where risks are being taken by staff in an attempt to make the system work. A typical example of this is where staff have had a training system of intervention imposed upon them through organizational compliance with an independent code of practice. Compliance with such codes will be designed to reduce risk, however, due to operational difficulties in applying the principles of the code (i.e. the control method was impracticable) staff are left feeling unsupported and isolated by having to use a system that doesn't work.

By providing active monitoring back into the organisations risk management system the facility is there to formally identify and address highlighted areas of risk and apply practical corrective measures that actually work as opposed to being reactive and responding to incidents that have or are happening and then applying control methods that are operationally impracticable.

 
     
   
next page - ECFA and how we deliver training (inc our model)  
     
 
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