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Social Worker
"Their knowledge is not only broad but deep. They have a very competent grasp of all aspects of their expertise - and also a lot from mine. It was refreshing to see a course taught with sensitivity and concern but with tutors not afraid to address the issue head-on and to be able to justify their reasoning with facts. They taught with honesty and integrity."
Child Protection Officer
"I have learned more from one-day with Mark on the issue of reasonable force than I did in the whole of my social work degree course. It has helped immensely in my ability to make better judgements and decisions."
Local Authority Caretaker
"I was sent on the course because I was recently attacked and I must admit I didn't want to go as I had been on other courses that were basically rubbish. I am so pleased I went. Mark was able to explain to me why I reacted the way I did and how I could overcome the anxiety that I had. Not only have I learned more than I could ever expected I am also cured of my fear."
Personal Protection Officer (Ex-Home Office trained officer)
"I have never seen anyone as good. John Steadman moves like a dancer and has the courtesy of a gentleman. He is probably the most proficient physical skills instructor I have ever seen. If someone is having difficulty with a particular techinque he will change the skills and techniques round to suit them. This is so different then the historical training I have attended before where skills come first. This is a learner-led approach to training that is both appropriate and effective."
Security Training Manager
"These guys came over and basically developed a full training package to suit our specific requirements. They started with us as raw material and within a week had us teaching to a competent level - and with the confidence to do so. In addition, by the end of the second week they had not only produced the manual for us but also the training plans, risk assessments, guidance docs and instructor presentations to make our job easier. All the way through we were consulted to make sure what they were doing was suitable for what we had to deliver which made us feel a part of the process and gave us an ownership of the training. I don't know of any other organizations that can do this. This alone has won us a major contract which has paid for the training 100 times over."
Receptionist
"I don't know what he did but he inspired me so much to believe in myself that I have now lost 5 stone since the training course he ran."
Housing Official
"During lunch Mark took the time to cure my fear of flying. I had been in therapy for 3 years so I was amazed when he did this in a lunchtime. Since then I have been on holiday for the first time with my family. Oh, the personal safety course was excellent to.."
Security Training Officer
"Excellent course with plenty of information which can be taken away and implemented (a lot of the hard work already done for us)."
Health and Safety Advisor
"Excellent course, well delivered, very informative & beneficial. Clarifies 'muddy' issues! Thoroughly enjoyed it - thanks a lot."
Company Security Training Officer
"The best course I have been on ever."
Trainer - Mental Health
"I liked the structure and emphasis on safety."
Social Services Trainer
"No improvement could be made to the course syllabus and the comradery is second-to-non! Enjoyable learning - Excellent High Standard."
Local Authority Trainer
"The course was first class. If it could be improved I don't know how."
Local Authority Registered Doorman
"The course has taught me a lot about physical restraint and its legal implications. In my opinion all door supervisors who wish to do their job effectively should attend this course."
Housing Enforcement Officer
"Mark kept my attention all day - which is unusual for a local authority course!! - This is possibly the best course I have ever had in all my time here." |
