To provide training for staff in advanced interpersonal communication skills to better enable staff to manage their inter-personal and intra-personal communication more effectively whilst raising their awareness of non-verbal communication cues and cultural awareness, as well as providing a complete and comprehensive train-the-trainers package for those wishing to teach it.

·       Stress - how to recognise it, its effects on performance, and proven ways to manage it.

·       Neurological levels of change - How our beliefs, values and environment affect our behaviours.

·       Cultural Awareness - different cultures, cultures within cultures, etc.

·       Prejudice, Stereotyping & Discrimination.

·       Body Language & non-verbal communication.

·       The impact of alcohol & drugs on inter-personal and intra-personal communication.

·       Communications skills – eye accessing cues & language predicates

·       Effective De-Escalation strategies.

This course has recently been delivered as a train-the trainers course to one of the UK's major airlines to enable the Company's trainers to train it's cabin crew with a view to improving customer service when dealing with a wide and diverse range of customers from around the world. 

The feedback from the trainers who attended the course was that the course delivered what they wanted and much, much more. It was also delivered in a way that was easy to learn and understand.

The course involves a wide range of instructional technique, based on approved and proven techniques to enhance learning and recall. Within the course delivery multimedia dvd and video clips are used as well as exercises, discussions and metaphor to illustrate, underpin and explain fully the principles being taught. 

On completion of the course each delegate will receive a dvd full of course resource, including all of the power point presentations, course handouts and multimedia clips, to enable the learner to virtually leave with all the resources necessary to run a course immediately.