Conflict Management Masterclass - 4th and 5th April 2017 - Aligned to the Skills for Health Core Skills Training Framework (CSTF)


On the 4th and 5th April 2017 Mark Dawes will be running a 2 x Day Conflict Management Trainer Day at the Lilleshall National Sports and Conferencing Centre, nr Telford, Shropshire, TF10 9LQ.


Cost: £400 + vat to Include overnight accommodation and meals for the duration of the course, certification and all trainer resources including powerpoints and videos as well as the BTEC Level 3 Award in The Delivery of Conflict Management Training (if you do not already have it).


I already have my BTEC Award does that mean this course is not for me?

Not at all, this is a great CPD course for anyone delivering CM Training. This is because in addition to the advanced language and communication models you will learn we will also be showing you how to integrate various models in your training to help your learners better understand the principles and practices of good conflict resolution within a structured process.

8 Great Reasons As To Why You Should Attend This Masterclass

1. The Course is aligned to the Skills for Health Core Skills Training Framework (CSTF).

2. It meets the NHS Critera for Conflict Management Training (and a handout will be give free of charge for you to use to teach your learners!).

3. If You Don't Have One You Can Attain a BTEC Level 3 National Vocational Award in The Delivery of Conflict Management Training, which is the recognised Award that all Conflict Management Trainers Should Hold at no additional cost.

4. You Can Also Opt To Take a Level 3 Education & Training Award as an Additional Award option so that you can gain a Recognised Teaching Qualification.

5. Attend a Free Evening Marketing Session on Day 1 of the Course.

6. Be provided with, Free of Charge, information relating to Restraint and Self-Harm.

7. All Food and Accommodation is Provided for the Duration of The Course.

8. All Powerpoints and Training Materials Will Be Given To You At No Additional Cost - Including Videos of Each Presentation For You To Keep and use As a Learning Resource.

Free Video - 5 More Reasons Why You Should Attend This Masterclass -

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Aligned to the Skills for Health Core Skills Training Framework (CSTF) 

The course will be aligned to the Skills for Health Core Skills Training Framework (CSTF) so it is suitable for individuals looking to deliver Conflict Management Training in a wide range of occupational settings such as: Health and Care, Education, Retail, Security, Event and Door Supervision, Housing Associations, Charities and Lone Workers, and anyone who is in a public / customer facing role where conflict could arise.

Advanced Communication Skills Training


What makes this course different is that not only will we be covering the core learning outcomes and assessment requirements for those of you who need to acquire the BTEC Level 3 Award in the Delivery of Conflict Management Training, we will also be covering other areas of communication involving: NLP Language Patterns, Hypnotic Language Structure, etc., which are proven to help reduce conflict.

The benefit of this is that this also makes what you will be delivering more engaging and practical for students, as opposed to the 'old school methods' that some of your competitors will be teaching, that basically bores people to death and you can read an interesting blog post here entitled 'Behind Every Behaviour There is a Positive Intention'

You Can Also Take Your Education and Training Award Too!

Also, if you wanted to you could combine this course with the new Award in Education & Training so that you could come away with the assessments done for both giving you two BTEC Awards in one go.


Additional Bonus # 1 - Free Evening Marketing Session


Because this session is so popular on every course we run we will (if you wish to attend) put on an additional hour of free marketing training for you in the evening at the end of Day 1.


Additional Bonus # 2 - All Training Material and Powerpoints

You will also get copies of every Powerpoint we use on the course, trainers handouts and learner handouts plus lesson plans so that on completion of this course you will have everything you need to run your first course.

The Venue

The course is being run at the Lilleshall National Sports and Conferencing Centre near Telford Shropshire and the cost includes all meals and accommodation for the duration of the course.The address is:

Lilleshall National Sports and Conferencing Centre
Near Newport
United Kingdom
TF10 9LQ

You can also book an additional nights accommodation the evening before if you wish to.


Here's What Others Have Said Who Have Already Attended The Previous Course:

“I recently attended the NFPS Conflict Management Masterclass (5th & 6th July 2016) held at Lilleshall. I arrived expecting good things and I was not disappointed. The course was delivered in such a way that even some of the more complex aspects were very easy to understand. All participants were experienced in conflict management in their own special areas, and all found that they learned new skills over the 2 days, myself included. Regardless of your background, this course is a must for those who want to enhance the skills they have. Even if you are a conflict management trainer, or work in an environment where conflict management is taught this is excellent CPD. I am going back to do the physical training in September, and I am fussy who I train with. I cannot recommend Mark Dawes enough.  
Warm regards,
Craig I'Anson”


“Hi Mark
I just wanted to say Thank you for yet another fantastic course. As with all your courses, the Conflict management master class was delivered in a  very professional fun way and full of all the up to date and relevant information, in a easy to understand format meeting the needs of everyone who attended. Everyone was engaged from day one, interacting with each other from different professions and having fun while learning and working as a team from day one, despite  some never having met beforehand. All questions were answered, also the power points and extra material that we received at the end of the course to assist delivering this course to our delegates was invaluable. This was all inclusive of the course, with no hidden extras, as with some companies this can be an extra charge or not offered at all. Again thank you to yourself and your team for another excellent course. Can't wait for the next one.
Kind Regards
Ingrid Stapple”


"The CM Masterclass was a very valuable course which helped me to develop my training between Conflict avoidance and restraint.  By focusing on managing aggression, understanding eye cues and using specific language to influence change I came away far more confident in my ability to deal with conflict situations and train others to do so more effectively.

Phil Moore
Training Field Director
London City Mission"


"I recently attended a course with the NFPS on conflict management and was extremely impressed. I have been a trainer for many years but still learned a great deal over the two days which makes the analogy 'every day is a school day' very true.

Mark Dawes is a fantastic trainer and speaker and captivates you in a way very few people do. His knowledge and experience were evident throughout the two days as is his passion for the industry in which he works. This was the first of many courses I will be attending with the NFPS.


Simon Collins".




I would just like to thank you for the Conflict Management Masterclass which you delivered at Lilleshall in July.

I consider myself as an experienced trainer having taught Personal Safety and Conflict Management full time for the past 7 years. I am always keen to learn and develop my working knowledge and as such I decided to attend this course.

I was not only impressed with the 2 day Masterclass course but the package as a whole put together by NFPS.  

I enjoyed completing the home study which was part of the BTEC Level 3 Delivery in Conflict Management.

The way the package is designed takes you through from simple to complex. I found you to be a very knowledgeable and approachable person. This created a safe learning environment which encouraged good group discussions with lots of experience within the room.

It not only gave me the opportunity to enhance my knowledge and skills around Conflict Management, it also gave me the opportunity to speak with like-minded people.

I particularly enjoyed how you taught and described the Kaplan and Wheeler Assault Cycle and feel that this is the best way this has been taught to me. I also enjoyed the scenario based training too. This was prepared as home study with the theory completed prior to attending the course. Again the way this was structured was excellent and makes designing scenario based training so much easier.

Once at Lilleshall I was assessed delivering scenario based training which I thoroughly enjoyed and is something I will be doing more of in future training courses I run.  

Thanks again.

Hope to see you again soon.

Paul Fairhurst`'


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