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Why attend our Restraint & Breakaway Instructors Qualifying Course? - What are the benefits?
"Just a quick e-mail thanking you for such a fantastic course. As I said before I have attended many courses all over the country, 64 to be exact, and I can say with no doubt at all that your course was the most informative, interesting, well put together and professionally instructed course I have ever had the pleasure to attend. I would like to thank you personally for getting me through the course and making me feel so welcome. You have a great talent for teaching and making everyone feel at ease with you both." - BCA Self-Protection Instructor.
In
the last 4 years to date over 254 people have attended our Restraint
& Breakaway Instructor's Qualifying Course and the following is an
extract of our findings from or quality assurance and internal audit
system.
All
of the 254 delegates who attended were asked the following questions
and asked to rate their response on a scale of 1 - 10 (1 being low and
10 being high). All of the scores were then added and a percentage
reached against the highest possible score for each answer which would
be 100%
The
following percentages indicate the high level of satisfaction from 254
individuals who have themselves assessed us on our training delivery
and suitability.
1. What
is interesting to note is that in over four-years no-one has ever
received an injury in training. In short, we have a 100% record in
training in a safe way and in developing safe systems of work in line
with health and safety legislation - an important aspect if you are
thinking of attending or running a course in house.
2. We have scored a 99.6% satisfaction rate in how those who attended rated our instructional knowledge and competency.
3. We have scored a 99.5% satisfaction rate in terms of how you found us observing good health and safety practices.
4. We
have scored a 98.2% satisfaction rate in improving the professional
knowledge and competence of those who have attended, and a 97.1%
satisfaction rating in answering all questions to our delegates
satisfaction.
5. We have scored a 98.7% satisfaction rating in delivering the training in a way that enables those attending to learn successfully.
6. We have scored a 98.3% satisfaction rating on the basis that the techniques learned will be useful in the workplace.
7. We have scored a 98.3% satisfaction rating on how appropriate and effective the physical skills are that we teach.
8. We have scored a 98.8% satisfaction rating on our course handout.
9. We have scored a 99.1% satisfaction rating on how well structured the course was.
10. 90%
of those who attended had their expectations exceeded, 10% had their
expectations fulfilled, no-one has ever been disappointed.
11. 91%
of those who have attended rated the course as 'Far superior' and 7%
rated our course as being 'Much Better' to other similar courses that
they had previously attended.
12. 99% of delegates stated that they would 'Definitely' recommend this course to other people and organisations.
The
above statistics come from our own ISO9001: 2000 Quality Management and
Audit processes which enable us to actively monitor what we are doing
and make amendments and changes where necessary to continually move us
towards our primary aim - delivering training that not only provides
best value in terms of quality, but also in terms of best value for
money.
In
short, if you are going to invest your money in you by training with
us, would you want to ensure that you were investing wisely?
Well,
based on our current evaluations we can offer you a course that will
not only improve your professional ability and competence, but also a
course that you can attend where you are virtually guaranteed that you
won't be injured.
Some of the comments from those who attended the recent course.
"Excellent course with plenty of information which can be taken away and implemented - a lot of the hard work done for us."
Security Training Officer
"Excellent
course, well delivered, very informative and beneficial. Clarifies
muddy issues! Thoroughly enjoyed it - thanks a lot."
Health and Safety Advisor
"The best course I have been on - ever!"
Company Security Training Officer
"I liked the structure and the emphasis on safety."
Trainer - Mental Health Services
"No
improvement could be made to the course syllabus and the comradery is
second-to-none. Enjoyable learning - excellent high standards."
Social Services Trainer
"The course was first class. If it could be improved I don't know how."
Local Authority Trainer
"The
course has taught me a lot about physical restraint and its legal
implications. In my opinion all door supervisors who wish to do their
job effectively should attend this course."
Local Authority Registered Doorman
"I have been on over 30 residential courses over 22 years and this one will always stand out as the finest!"
"Whenever
I take a course like this I really feel inspired to become a better
trainer. This course has done far more than that and it is an
experience I hope to always carry with me. Thank you."
"This
course has been a great experience and I've learned a great deal. After
the initial worry, due to me finding the course daunting, the tutors
did make me feel at ease and were very supportive, improving my
confidence and my ability."
"The
course was structured to reinforce learning and both the instructors
managed to create an atmosphere that encouraged and empowered the
students."
"You
have turned what I have been doing for 15 years on it' head. All
instructors who think they know about this stuff should be made to
attend this course.
"The
course achieved all it's objectives that I expected it to, including
advantages in my private life. I also feel that the NLP stuff has also
been very valuable."
"Really good. Learned more than I thought. Tutors were great. Excellent."
"Very good course. Experienced Instructors. Great Knowledge. Excellent result."
"I
would recommend this course in the future to colleagues. It gave a wide
and broad range as there were people from different work backgrounds."
"Thoroughly enjoyed the course and I feel that I have learned a lot."
Brilliant course, very knowledgeable."
"An excellent course, thank you both."
"I thoroughly enjoyed the course, the week has flown by. Very empowering!"
"I
feel better equipped to support staff, having felt severely uncertain
about these issues since I started my job in 2005. Thank you."
"Brilliant, really enjoyed the course."
"I have had a great time, thank you."
"Many thanks for opening my eyes."
External Evaluations
In
addition to our own assessment of our training we have also had our
training operationally audited in line with health and safety
legislation, by a qualified and health and safety professional, in-line
with relevant health and safety legislation and including
the consultation regulations. The following therefore, is an
independent assessment of our training by an in-house health and safety
professional for training delivered to NHS Security Staff. The
following is a breakdown of the findings of his own independent
evaluation.
The questionnaires could be completed anonymously to enable staff to freely express their own personal opinions.
Question 1: Were
the techniques taught relevant to your work circumstances (e.g.
environments you work in, persons you have to deal with, staffing
levels etc)?
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Current training |
Previous training |
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Yes |
8 |
2 |
|
No |
0 |
3 |
Question 2: Were the techniques flexible to accommodate situations you brought up?
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|
Current training |
Previous training |
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Yes |
8 |
3 |
|
No |
0 |
2 |
Question 3: Were all questions answered to your satisfaction?
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Current training |
Previous training |
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Yes |
6 |
1 |
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No |
0 |
3 |
|
Mostly |
0 |
1 |
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No response |
2 |
0 |
Question 4: Was the training delivered effectively and in a way to enable you to learn successfully?
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Current training |
Previous training |
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Yes |
8 |
3 |
|
No |
0 |
2 |
Question 5: How would you rate the trainers' knowledge & competence?
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Current training |
Previous training |
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Excellent |
8 |
0 |
|
Good |
0 |
2 |
|
Average |
0 |
1 |
|
Weak |
0 |
1 |
|
Poor |
0 |
1 |
Question 6: How confident were you that the techniques & knowledge you were learning would be useful in the workplace?
|
|
Current training |
Previous training |
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Very Confident |
5 |
0 |
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Confident |
3 |
1 |
|
Neither |
0 |
0 |
|
Unconfident |
0 |
2 |
|
Very unconfident |
0 |
1 |
|
No response |
0 |
1 |
Question 7: During
the course did the trainer(s) observe good health and safety practices
(e.g. offer cautionary warnings, check about injuries etc.)
|
|
Current training |
Previous training |
|
All the time |
8 |
1 |
|
Mostly |
0 |
2 |
|
Occasionally |
0 |
2 |
|
Not at all |
0 |
0 |
Question 8: Did the training make you feel safer when dealing with aggressive people at work?
|
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Current training |
Previous training |
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Feel safer |
8 |
2 |
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No change |
0 |
2 |
|
Feel less safe |
0 |
1 |
Question 9: Did you think it made it safer for the aggressive people you had to use C&R techniques on?
|
|
Current training |
Previous training |
|
Definitely safer |
8 |
0 |
|
Slightly safer |
0 |
3 |
|
No change |
0 |
0 |
|
Slightly less safe |
0 |
0 |
|
Definitely less safe |
0 |
2 |
Question 10: Did
you think the training contributed to reducing the frequency and/or
severity of being injured at work when dealing with aggressive people?
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|
Current training |
Previous training |
|
Definitely reduced |
8 |
0 |
|
Slightly reduced |
0 |
2 |
|
No change |
0 |
2 |
|
Increased the risk |
0 |
0 |
|
No response |
0 |
1 |
Question 11: If someone in another organisation(who had not received any C&R training) was to ask you about this course would you, strongly recommend it, recommend it, offer no opinion, suggest they consider others first or tell them to avoid it completely?
|
|
Current training |
Previous training |
Strongly recommend it |
8 |
0 |
|
Recommend it |
0 |
0 |
|
Offer no opinion |
0 |
0 |
|
Suggest they consider others first |
0 |
2 |
|
Tell them to avoid it completely |
0 |
3 |
Question 12: Overall how helpful was the training to you as a member of staff?
|
|
Current training |
Previous training |
|
Very helpful |
8 |
0 |
|
Slightly helpful |
0 |
3 |
|
No change |
0 |
1 |
|
Unhelpful |
0 |
1 |
|
Useless |
0 |
0 |
Conclusion
From
the survey results it is apparent that all staff who
responded are more than happy with the current training being offered
and strongly believe it has reduced the risks to their personal safety.
In particular it was apparent that:
· In
all cases the staff indicated that they felt the current
training had reduced the risks of violence to themselves and also the
risk of injury to persons being restrained.
· In
contrast where staff had undertaken training provided by
other training providers the feedback was less positive in terms of
improving their personal safety and worryingly two staff thought
the previous training had definitely made it less safe for those being
restrained.
· All staff would strongly recommend the current training and
training providers to staff in other organisations.
· In
contrast the staff who had undertaken training previously
by other training providers, indicated that they would either advise a
colleague to consider others first or tell them to avoid it completely.
· All rated the current training as very helpful to them in their employed roles.
· In
contrast of the staff who had undertaken training
previously by other training providers, only 3 rated the training as
slightly helpful, with 1 indicating it had made no difference and 1
indicating it had actually been unhelpful.
Health and Safety Adviser
What do I need to do to book on the next Restraint & Breakaway Instructors Qualifying Course?
If
you are ready to make a decision all you need do is simply book your place below!
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