Close Protection Situational Awareness and Conflict Management and Physical Intervention Course: 14th & 15th August 2019. Location Hereford.

We will be running a combined Close Protection Situational Awareness and Conflict Management and Physical Intervention Course, with the option to take a BTEC Level 3 Award in The Delivery of Conflict Management Training (a Trainer Award) on the 14th and 15th August in Hereford and you can find out more by clicking on the image below:

Close Protection Situational Awareness and Conflict Management and Physical Intervention Course

To find out more go to this link – https://www.nfps.info/close-protection-situational-awareness-and-conflict-management-and-physical-intervention-course/

There is also the option of taking the BTEC Level 3 in The Delivery of Conflict Management Training (Conflict Management Trainer Award) as part of the above course.

The Main Aims of the BTEC Level 3 Award in The Delivery of Conflict Management Training are:

To qualify individuals a BTEC Level Award in the Delivery of Conflict Management Training.

The course comprises two Units and a breakdown of each Unit can be seen below:

Unit 1: Managing Conflict in the Workplace when Dealing with Customers, Service Users or the Public

This unit is intended for people who need a knowledge of conflict management when dealing with conflict with customers, service users or the public.

This unit covers how to avoid and manage conflict situations. It is applicable in a range of roles where there is direct contact with customers, service users and the general public. The unit includes how communication skills can be used both to avoid conflict and to resolve problems once conflict has been defused. It then considers the factors that influence human responses in a conflict situation, for example, triggers and inhibitors, and moves on to ways in which to assess and reduce risks in conflict situations. The unit also covers how communication skills can be used to de-escalate conflict and post-incident issues, such as support and the importance of sharing good practice.

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.

On completion of this unit a learner should:

1. Know how communication can be used to solve problems and reduce the likelihood of conflict

2. Know the factors that influence human responses in conflict situations

3. Know how to assess and reduce risks in conflict situations

4. Know how to communicate effectively and de-escalate conflict in emotive situations

5. Know good practice to follow after conflict situations

Unit 2: Delivering Scenario-based Conflict Management Training

This unit is intended for people who will be delivering scenario-based training in conflict management.

This unit allows trainee-tutors to apply their knowledge of conflict management to allow them to teach it effectively in a scenario-based approach. They will learn about the principles and benefits of scenario-based conflict management training and about how to plan and design effective session plans and scenarios. They will then have learn about how to deliver an effective a training session, including debriefing participants afterwards, which they will have to put into practice by delivering a session that they have designed.

Finally, trainee-tutors will learn about different methods of evaluating effectiveness. They will have the opportunity to put all of this into practice, being assessed on their ability to design and deliver a session plan and scenario, and afterwards to evaluate their own effectiveness.

In order to pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the learning outcomes for the unit. The assessment criteria determine the standard required to achieve the unit.

On completion of this unit a learner should:

1. Understand the principles of scenario-based conflict management training

2. Be able to plan and design scenario- based conflict management training

3. Be able to deliver scenario-based conflict management training

4. Know how to evaluate own performance

Distance / Guided learning – All Materials Pre-Prepared for You!

If you choose to do you Conflict Management Award with us you will be given all of the resources required to complete the vast majority of the work required for all of Unit 1 and part of Unit 2 by distance learning. The documentation for all of the learning requirements above has been already produced for you. Including resource material and links to appropriate web-resources where appropriate to help you complete each task effortlessly and with ease.

Teaching Practice and Micro-Teaching

Teaching practice is not a requirement to achieve the unit in this qualification other than as micro-teaching for assessment purposes. Candidates should be involved in at least one 30-minute micro-teaching session, which should be observed and assessed by a member of the delivery team as well as the learner.

This can be achieved as an additional module on the 5 day residential BTEC Level 3 Advanced Restraint Trainers Course.

Course Duration

Part 1 Distance Learning. Part 2 of the Award is delivered as an optional part of the: BTEC Level 3 Advanced Restraint Trainers Course.

Certification

The Edexcel Level 3 BTEC Award in the Delivery of Conflict Management Training.

Next Course Date & Prices

Course Options

The BTEC Level 3 Conflict Management Trainers Award, combined with the BTEC Level 3 Advanced Restraint Instructors Award will allow you to provide a more holistic approach to helping your organisation and/or your clients in managing verbal and physical conflict in the workplace.

This additional qualification allows you to combine a more ‘soft-skills’ approach to the management of violence and aggression which will be compatible with many risk management programmes. It is an essential ingredient in the full menu of managing workplace violence.

Course Benefits

The benefits of being a properly qualified Conflict Management Trainer can open up new opportunities for you and add an additional income stream into your organisation or consultancy. By law, any person providing advice must be suitably qualified and competent to do so and by undertaking this Award you will be demonstrating that you have completed a formal process of learning, development and assessment.

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